Privacy Policy

Welcome to Filewise (filewise.app). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information, as well as your rights regarding this information. Please read this policy carefully to understand our practices.

1. Introduction

Filewise (“we”, “our”, or “us”) is dedicated to protecting your privacy. This Privacy Policy outlines the types of information we collect, how we use it, with whom we share it, and the measures we take to safeguard your information. By using our services, you agree to the terms outlined in this policy.

2. Information We Collect

We collect various types of information to provide and improve our services:

• Personal Information: Name, email address, phone number, mailing address, and other contact details.
• Payment Information: Credit card details, payment history, and other financial information necessary for processing transactions.
• Service Usage Information: Data on how you use our services, including frequency of use, features accessed, and overall trends.
• Technical Information: IP address, device type, operating system, browser, device identifiers, and other technical details related to your access to our service.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your interaction with our website.
• Information from Third Parties: We may receive information about you from third parties such as partners, service providers, or social networks.

3. How We Collect Information

We use various methods to collect information:

• Direct Collection: When you provide information directly through registration forms, subscriptions, support requests, and other interactions with our service.
• Automated Collection: Collecting information automatically as you interact with our service, including data from cookies and server logs.
• Third-Party Collection: Obtaining information from partners, advertising networks, and other third parties.

4. Use of Information

We use the collected information for the following purposes:

• Providing Services: To process and deliver our SaaS services, including creating and sending invoices to customers.
• Improving Services: Analyzing service usage to identify areas for improvement and develop new features.
• Payment Processing: Managing transactions, billing, and payment processing.
• Communication: Sending notifications, responding to support requests, newsletters, and marketing communications.
• Security: Ensuring the security of our services and preventing fraud or misuse.
• Legal Purposes: Complying with legal obligations and protecting our rights and interests.

5. Information Sharing

We do not sell or transfer your personal information to third parties except in the following circumstances:

• With Your Consent: When you provide explicit consent for us to share your information.
• Service Providers: We may share information with service providers who assist us in delivering our services, such as payment processors, data storage providers, and technical support.
• Legal Requirements: When required to comply with laws, regulations, court orders, or legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner.

6. International Data Transfers

Your information may be stored and processed on servers located outside your country. We take all reasonable steps to ensure that your data is protected in accordance with this Privacy Policy and applicable laws.

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Information Security

We implement a variety of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include technical, administrative, and physical safeguards such as data encryption, access controls, and regular security assessments.

However, no method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

9. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our website and services. Cookies help us understand how you interact with our site, analyze service usage, and provide personalized content and advertisements.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website and services.

10. User Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: You can request access to the personal data we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your data, provided it does not conflict with legal obligations.
• Right to Restrict Processing: You can request limitation of processing your data in certain situations.
• Right to Data Portability: You can request transfer of your data to another data controller.
• Right to Object: You can object to the processing of your data in certain cases, such as for direct marketing.

To exercise your rights, please contact us at support@filewise.app.

11. Automated Decision-Making and Profiling

We may use automated processes to make decisions that affect you, including profiling. These decisions are based on the data we collect and are intended to improve our services and user experience. You have the right not to be subject to such automated decisions and can request a review of these decisions.

12. Links to Third-Party Sites

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

15. Contact Information

If you have any questions, comments, or requests regarding our Privacy Policy, please contact us:

• Email: support@filewise.app
• Mailing Address: Filewise, [Your Address]

CONTACT

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